Property services & maintenance request
This is where you'll find contact information if you have any questions or issues with your accommodation.
Maintanance request
If there's anything wrong with your apartment, the building or the mobility resources, please make a maintenance request via the online platform Din hyresvärd.
Describe your problem as thoroughly as possible and attach photos , if possible, to help us assess the situation and determine the appropriate action much faster.
Om det visar sig att felet beror på ett handhavandefel så reserverar Siegel sig för att vidaredebitera servicebesöket på hyresgästen, t.ex. om man själv orsakar ett stopp i avlopp, om man tappat en kastrull på en spishäll så att den spricker eller varit oaktsam.
To make a maintenance request, you will need an account at Din Hyresvärd, click here to register. You will find you activation key on your rent invoice.
More info on how to register can be found here.
Nights and weekends - standby property and disturbance services
Standby property and disturbance services are handled by Svensk säkerhet.
Dit kan du ringa för akuta fel i lägenheten mellan kl 16.00-08.00 på vardagar och dygnet runt på helger. Med akuta fel menas t ex en vattenläcka, elfel, problem med att tillgång till bokade utrymmen eller om du upplever störningar.
A disturbance is something that makes you and/or your neighbors feel unsafe or shows that you are not respecting your home or your neighbors. It does not mean someone playing loud music once or children running across the floor of an apartment above you. The disturbance hotline will assess the case when you call and they can guide you in the right direction when you call. The basis for the assessment is tenancy law and the landlord's tenancy conditions.
If you call the property/emergency hotline and the case is deemed to be non-urgent/unnecessary, we will charge you the cost of the call-out.
Telefon fastighetsjour: 010-207 85 85
Om brott pågår eller vid fara för liv och egendom ska du ringa 112.
In case of urgent fault between kl 08.00-16.00 och weekdays, please call Siegel on 040-636 46 80.
Administrative questions
If you have administrative questions, regarding rent, payments, termination of lease, change of apartment, subletting, etc., please contact us: